I received a call soon after my purchase to schedule the work. I ended up bringing both my desktop and laptop computers to the store for general clean up and data back up. The people there were great, and pointed out a few things that I should do to make them run faster. I had that work done in addition. When I went back to pick up the computers I was told that the work went faster and smoother than they expected and the price was lower than what they quoted. I was impressed since they could have not told me that and still charged me the higher price I agreed to. I will definitely return the next time I need a computer serviced.